MSP Community Baltics: Practical AI for RMM Automation

This webinar kicks off a new MSP Community Baltics series focused on real-world MSP challenges and practical solutions. Based on feedback from our community, we start with a topic many teams highlighted as both promising and confusing: AI in RMM automation.

Date & Time: February 12th, 11:00 AM – 12:00 PM

Online event

RMM automation is essential, but it often evolves unevenly. Scripts grow over time, edge cases creep in, and making changes can feel risky. At the same time, AI is showing up everywhere, leaving many teams unsure where it helps and where it simply adds complexity.

In this session, Paul Kelly and Ben Lee, Head Nerds at N-able, take a practical look at how AI can be applied to RMM automation today. We’ll cover why we automate, the common challenges that limit effectiveness, and how AI can support consistency, safety, and decision-making inside RMM workflows. We’ll also briefly touch on Model Context Protocol (MCP) and how it fits in the AI landscape.

The session includes practical examples of how AI tools can be used to build on existing scripts and automation patterns, and how those outputs can be introduced into an RMM environment in a controlled way.

About the speakers:

Paul Kelly is a Head Nerd at N-able with 25 years of experience in the MSP industry, both inside MSPs and working with them as a vendor. His background helps him understand day-to-day MSP realities and he now focuses on helping partners run more efficient operations and get the most out of N-central.

Ben Lee is a Microsoft MVP, MCT, author, and Head Nerd at N-able with over 15 years of experience in Microsoft’s productivity and collaboration stack. He’s the author of the “MS-700 Teams Study Guide,” a regular contributor to “Office 365 for IT Pros,” and a frequent conference speaker, known for turning real-world Microsoft 365 challenges into practical guidance for IT pros and MSPs.