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Digital trust: a peek behind the scenes
Security risk Management
It’s better to invest in cybersecurity, NOT in cybercrime
Security risk Management
Started his career in IT at the age of 16, providing technical support to customers and home users while learning more about the industry. The knowledge gathered throughout this experience as well as the communication skills showed, led Carlos to embark on the technical support route, providing support in several languages and in many different countries in the world.
Began as a support technician in a remote support software company, however the technical evolution he displayed made him jump to the sales engineering side of things, where now for 6 years, Carlos has focused on providing solutions and searching for process improvements of N-able partners and their IT management. An avid information gatherer, Carlos became a senior engineer also demonstranting great empathy skills towards partners, distributors and colleagues at N-able.
Whether assisting N-able distributors in various countries, or conducting sales engineering in Europe, the Americas and the Caribbean, if you want to grab Carlos’ attention, some say the easy way is just to ask him an IT-related question. Especially if it is something related to Security where in recent years, Carlos has had a great focus on pursuing certifications and showing an immense desire to pass on best practices to partners and everyone that seeks a better security approach.
Alfonso Tapia has more than 20 years of experience in the It Security Market. Focus on MSP He has been involved in the creation and development of successful business models. Some of them have millions of users.
Tom has been working at HaloPSA for ten years, he was the 3rd employee to join the company. He started off working on our support desk- so dealing with customer configuration enquiries and issues. He worked on support for 2 years and then moved into a technical sales role. He now offers customers, product-facing demonstrations of Halo that involve close looks at configuration.
As a lead consultant of the Professional Services department Chandan performs Verification and Validation testing on 42Gears products before deployment. He also takes care of setting up customers’ environment for seamless installation of 42Gears products, troubleshooting product issues, and providing technical solutions to customers. Chandan is customer support professional with experience of 8 years in 42Gears. He not only attends various trainings and conferences but also conducts product and technical training for the sales team. Chandan communicates with customers on a daily basis by demonstrating and training 42Gears products, solving problems, issues, and defect tickets until resolution. Chandan contributes to product development by analysing 42Gears products for strengths and USPs.